Privacy Policy – Elula Living (Pty) Ltd

Last updated: January 2026

Elula Living (Pty) Ltd (“Elula Living”, “we”, “us”, or “our”) is committed to protecting your personal information and respecting your privacy in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA).

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit https://elulaliving.co.za, create an account, or make a purchase through our online store.

1. Information We Collect

We may collect the following personal information:

• Full name

• Email address

• Contact number

• Billing and delivery address

• Order and purchase history

• Account login details (where an account is created)

• Payment-related information (processed securely via third-party payment gateways)

• IP address and device/browser information

• Any information voluntarily provided via contact forms or email

2. How We Collect Information

Personal information is collected when you:

• Create an account on our website

• Place an order or make a purchase

• Complete a contact form

• Subscribe to our mailing list

• Communicate with us via email or WhatsApp

• Browse our website (via cookies and similar technologies)

3. Purpose of Collecting Personal Information

We collect and use personal information to:

• Process and fulfil orders

• Create and manage customer accounts

• Communicate about orders, deliveries, or enquiries

• Provide customer support

• Comply with legal and regulatory requirements

• Improve our website and services

• Send marketing communications (only where consent has been given)

4. Storage and Security of Information

• Personal information is stored securely in our website database via WooCommerce.

• We implement reasonable technical and organisational safeguards to protect information against loss, misuse, unauthorised access, or disclosure.

• Payment information is processed by secure third-party payment providers and is not stored on our servers.

5. Sharing of Personal Information

We do not sell or trade personal information.

Personal information may be shared only with:

• Payment gateways

• Courier and delivery partners

• Website hosting and technical service providers

• Regulatory authorities where required by law

All third parties are required to protect your information in accordance with applicable laws.

6. Cookies

Our website uses cookies to:

• Enable essential website functionality

• Improve user experience

• Analyse website traffic and performance

By using our website, you consent to the use of cookies. You may disable cookies via your browser settings, although this may affect website functionality.

7. Your Rights Under POPIA

You have the right to:

• Access your personal information

• Request correction or deletion of your information

• Withdraw consent for marketing communications

• Object to the processing of your personal information

Requests can be sent to: info@elulaliving.co.za

8. Retention of Information

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

9. Changes to This Policy

Elula Living reserves the right to update this Privacy Policy at any time. Changes will be posted on this page.

10. Contact Details

Elula Living (Pty) Ltd
Website: https://elulaliving.co.za
Email: info@elulaliving.co.za