Refund and Return Policy – Elula Living (Pty) Ltd

Last updated: January 2026

This policy is drafted in accordance with the Consumer Protection Act, 68 of 2008 (CPA).

1. Cooling-Off Period (Online Purchases)

Customers are entitled to a 7-day cooling-off period from the date of delivery for online purchases, provided that:

• The product is unused

• The product is in its original packaging

• The product is in resalable condition

Return shipping costs during the cooling-off period are the responsibility of the customer.

2. Faulty or Defective Products

If a product is defective, damaged, or not of acceptable quality:

• You may return the product within 6 months of delivery

• You may choose between:

  • Repair

  • Replacement

  • Refund

Elula Living will cover reasonable return shipping costs for valid defective items.

3. Non-Returnable Items

Products may not be returned if:

• They have been used, soiled, or damaged after delivery

• They are not in original packaging

• The return is requested outside the applicable timeframes

4. Change of Mind (After 7 Days)

Returns requested after the 7-day cooling-off period are not guaranteed and are subject to management discretion.

5. Refund Processing

• Approved refunds will be processed within 7–10 working days

• Refunds will be made using the original payment method where possible

6. Exchanges

Exchanges are subject to product availability. Customers may be required to cover additional delivery costs where applicable.

7. How to Request a Return

To request a return or refund, please contact us at:
info@elulaliving.co.za

Please include:

• Order number

• Reason for return

• Supporting images (where applicable)

8. Contact Details

Elula Living (Pty) Ltd
Email: info@elulaliving.co.za
Website: https://elulaliving.co.za